side menu icon

Preparing for Girl Scouts Upcoming System Refresh and Downtime


Girl Scouts has an upcoming system refresh and plan to debut an enhanced member account management system later this fall. It’s true! Girl Scouts is on track to pull back the curtain and Go-Live with myAccount in early December—just a short time away—and we want to make sure that our volunteer and member communities are ready!

While much of the downtime period is set to occur the week of Thanksgiving, a time when troops and volunteers often take a break to be with family and friends, we know that Girl Scouts and volunteers are always on the go and we want to make sure that you are aware of the downtime it’s potential to impact your Girl Scout plans, and steps you can take before November 18th to prevent any surprises.

Starting November 18 at 11:59 PM EST, Girl Scouts will begin system-wide updates that will temporarily restrict the ability to complete many volunteer and member related tasks and pause access to:

  • Volunteer Toolkit (VTK)
  • myGS
  • Looker (service unit admin team reporting resource)
  • Background check completion and submission for processing
  • New membership registration/s and membership renewals- (all new registrations and renewals will be processed by the GSNC Customer Care team.)
  • What should volunteers and members do?

In the coming weeks we will continue to share information and updates with our member and volunteer communities on a regular basis. Please watch for important reminders in future emails and council newsletters.

Thank you for your patience while we work to enhance your Girl Scout member experience. If you have any questions about the system updates and down time, please contact us at customercare@gsnc.org.