2010 Fall Products Program: frequently asked questions

Q:  Why are we having a Fall Products Program?

A:  Many Troop Leaders are excited about having an opportunity to begin the year with great programming and the opportunity to raise start-up funds for their Troops. The Fall Products Program is a great way to help defray some of the Troop cost between start-up time and the Girl Scout Cookie® Program.

Q: When does the program take place?

A:  Our Fall Products Program will take place October 1, 2010 through Nov. 1, 2010.

Q:  What items are being offered for the Fall Products Program?

A:  We have a large selection of magazines, collectible tins and 14 nut and candy products that range in price from $4.00 to $7.00.

Q: How many nut/chocolate items are in a case?
A: There are 12 items in every case.

Q:  Why should I order magazines through Girl Scouts of Nassau County?

A:  You won’t pay any more, but 45% of your order will help Girl Scouts of Nassau County provide programs, adult training and support for our camp. In addition your Troop can earn great rebates.

Q:  Can I renew before my subscription is due to expire?

A: Renewals ordered ahead of time will be added on to your existing subscription. To avoid receiving double subscriptions, fill out your order form with name and address exactly as it appears on your current subscription label or tape the label to the order form.

Q:  Can I order or renew magazines not listed in the catalog?

A:    Only magazines listed in the catalog may be purchased or renewed through QSP.

Q:  Can I order magazines for a business?

A:  Yes, however the subscription must be sent to a specific person. Subscriptions sent to a business name, library or media center cannot be processed.

Q:  When will customers receive their subscription?

A:  New magazine subscriptions begin approximately 12 to 14 weeks after orders are submitted to QSP. Renewals begin when the old subscription expires.

Q:  Does QSP accept coupons?

A:  QSP does not accept any coupons or discount offers. Only gifts described in the QSP catalog will be provided.

Q:  Are checks acceptable payments?

A:  Yes, all checks should be made payable to “Girl Scouts of Nassau County”. Please write Troop number in the “memo” line.

Q:  Does the customer need a receipt?

A:  Yes! Customers should keep the pink copy of their subscription order form. Not only does it have the number for QSP Customer Service, it is also the customer’s official record of the order and payment should they need it.

Q:  When do we collect the payment for magazine, nuts and chocolate?

A:  Payment is collected when the customer places their order.

Q:   Can I order magazines online?

A:   Yes! Information for ordering online can be found on our website www.gsnc.org.

Q:  What is a Step 2 Address Booklet?

A:  Step 2 Address Booklet is a way for girls to contact friends and family they may not be able to see face–to-face during the sale. Girls simply fill out the booklets with legitimate names and addresses. Information regarding magazines will be mailed to each person listed in their booklet. Approximately three weeks after the first mailing a reminder will be sent by QSP. No additional funds or incentives are earned for any subscriptions ordered through the Step 2 Address Booklet. QSP guarantees that no names or addresses will be shared or used for other solicitation purposes.

Q:  If one girl turns in a completed Step 2 Booklet and has suggestions for names can she turn in another booklet?

A:  No, we can only accept one booklet per girl. However, if you have a booklet turned in from another girl and it is not completely full you may have the girl with the additional names add her names to that booklet.

Q:  Who do I call if I have a question?

A:  For questions about forms and deadlines contact your Association Fall Products Chair. For subscription related questions, contact QSP Customer Service directly at 1.800.678.2673. They are more than willing to assist with any subscription concerns that may arise. For questions about nuts/chocolate contact our Service Center office 516.741.2550 ext 243.